Return Policy


Online Returns

If for any reason you are not satisfied with your online purchase, please contact us within 7 days of receiving your order at info@stickandball.com with the reason for the return or exchange. You will then be issued a Return Authorization (RA) number.  Beginning March 23, 2020, authorized returns are for credit or exchange only. 

Approved returns must be received by Stick and Ball within 10 days of issuing the RA number, and RA number must be included on the original packing slip in the box.

Customer is responsible for any return shipping charges.  All returned items must be received by Stick & Ball in their original, salable condition, unworn and unwashed, with all store tags still attached. Any items showing signs of wear or use will be returned to the customer and no store credit will be given.

Exchanged items will be shipped at no cost to the customer.

Upon receipt by Stick & Ball of approved and returned merchandise customer will receive an account credit. You will be notified via email to the address associated with your account when the credit has taken place. Please allow 7-10 days for approved and returned merchandise to be processed. 

To return or exchange item(s), send purchases with original packing slip and RA number, insured for the full value of the item(s), to

Stick & Ball LLC
ATTN: Returns Department
1639 Milford St. 
Houston, TX 77006


Promotions

BUY1GIFT1
March 24 2020

Buy one product and get the same or another product of equal or lesser value for free. Promotions are not valid for cash or cash equivalent. Promotions cannot be applied to previous purchases nor combined with any other offers or discounts including price matching of any other retailer. If choosing a product of a lesser value, there is no additional merchandise credit balance available to apply to order. Promotion amount applies to qualifying merchandise and excludes Gift Cards, E-Gift. Cards, packaging, sales tax and shipping and handling charges, jewelry, and certain home decor. Returns and exchanges are subject to Stick & Ball LLC return policy. If a customer returns any of the items within the BUY ONE GIFT ONE FREE offer, store credit per company policy is given only if both items are returned in the original condition with price tags still attached. Offers are non-transferable. Stick & Ball LLC has the right to cancel or change any promotion at any time without notice and at its sole discretion. Promotions are subject to availability. Free shipping promotion is only valid for one address and only valid in the United States. Offer only valid until March 28th, 2020.