We offer free shipping on orders $250 and above in the United States. Exclusions include: rushed shipments, furniture, art and custom goods.
Shipping and Returns Policy
Shipping Policy
All orders, except custom designs, are processed within 1 to 2 business days (excluding weekends and holidays). You will receive an order confirmation email upon order placement. You will receive another email notification when your order has shipped. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
Rush Orders: We do our best to help clients with urgent requests for special occasions and gift giving. Please contact us if you need a rush shipment and choose your desired rush shipment delivery at checkout.
Custom items and Pre Orders: Custom items that are pre-ordered are shipped based on production schedules which are communicated with clients.
- For domestic calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. Exceptions are custom designs, furniture and artwork and corporate or wholesale orders which are quoted and provided to the client prior to shipping.
- For international shipping rates: Shipping charges for your order are generally calculated and displayed at checkout. Exceptions are custom orders, furniture and artwork which are quoted and provided to the client prior to shipping. A commercial invoice will be included with your order. Note: Duties and taxes are the responsibility of the client.
NOTE: We are not responsible for shipping carrier delays or stolen packages at the time of delivery. Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
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Holiday Shipping
To receive your order by December 24, please place it by these dates:
- UPS Ground: Friday, December 11
- Expedited (2nd Day Air): Wednesday, December 16
- Overnight (Next Day Air): Friday, December 18, by 12:00 p.m. Pacific
Made-to-order bags require 6 to 8 weeks and are not eligible for holiday delivery after early November. If you are ordering a gift, contact us at info@stickandball.com, and we will help you find the best option.
Modifications or Cancellations
Modification
If there is a change needed in your order, (shipping address, product quantity or product), please contact us as soon as possible at info@stickandball.com so that we can adjust order. We will make every effort to accommodate your request, however, there may be some instances where we are unable to modify your order before it ships.
Cancellations
If you wish to cancel your order please send an email as soon as possible to info@stickandball.com. We will make every effort to accommodate your request, however, there may be some instances where we are unable to cancel your order as it has been processed. If your order has already shipped out, our normal return policy will be in effect.
Refunds Policy
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorized, your refund will be processed and a credit will be made to your credit card or original mode of payment within 7 days.
Free Gifts
If you have received a "free gift" with purchase and an item(s) has been returned (as opposed to exchanged), the “free gift” item(s) will also need to be returned.
Damaged Goods
In the unlikely event that your order arrives damaged in any way, please email us as soon as possible at info@stickandball.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis to work towards a satisfactory solution.
Lost or Stolen Packages
If your tracking information shows that your package was delivered, but you have not received it, please contact Customer Service at info@stickandball.com Note: We do not take responsibility for lost/missing packages that show successful delivery to the order address, but we are happy to try to help you track your package with the carrier.
Product Guarantee & Repairs
We have been designing and making products for over a decade and our clients can attest to our product quality. But if you are unhappy with your purchase, please be in touch so that our customer support can assist you. Our 7 day window allows you to quickly return your goods for a full refund. If our products fail and you are in need of repair, contact customer support so that we can help you.
info@stickandball.com
Order Process
Orders are processed within 1 to 2 business days, excluding weekends and holidays. We do our best to help clients with urgent requests for special occasions and gift giving. Custom items and items that are pre-ordered are shipped based on production schedules and are communicated with clients.
Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.
If you have any questions about your order, please contact us right away at info@stickandball.com. We will be unable to make changes to your order once it has been shipped.
Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.
Is it free shipping?
How long does it take to receive my order?
Your order will be shipped by one of these courier services, Their shipping time varies depending on your shipping address. Domestic US is generally 2-6 shipping days (weekdays). International generally ranges 2 weeks unless rushed.
- United States: UPS, FedEx, USPS
- Mexico: DHL
- Canada: UPS, FedEx, DHL
- Peru: FedEx, DHL
- Argentina: DHL
- Europe: FedEx, DHL
- China: DHL
- Hong Kong: FedEx
- Japan: FedEx
- Korea: FedEx
- Singapore: FedEx
- UAE: FedEx, DHL
- Worldwide: FedEx, DHL
How will my order be shipped?
Our shipping costs and carriers differ depending on where the order is shipping to and how fast it’s getting there. For domestic orders, we generally use UPS or USPS.
What are your shipping costs?
Our shipping costs and carriers differ depending on where the order is shipping to, its weight and size, and how fast it’s getting there.
My order has already been shipped but I need to update the address. What should I do?
Please contact us as soon as possible if you need to change your address. info@stickandball.com
Keep in mind that a rerouting fee may be charged by the courier to change your address.
Contact Us
177 East Blithedale Ave., Mill Valley, CA 94941 USA
415-388-2270
Info@stickandball.com
- www.stickandball.com